Our policy allows the customer to be able to return an item up to 14 days from receiving it. Please contact hello@soignefashion.com to start your return process and put your order number as the subject. Please note that any returned products must be in the same condition and state as sent out to the recipient, with the product unworn and with all tags intact and attached to the product and in the original packaging. Once we have received your returned item, it will take 5-7 working days to process your refund.